Privacy notice
Your enquiry is handled by Teesside Renewable Solutions. Contact us about your information at quotes@teessiderenewablesolutions.co.uk.
What we collect
We collect the details you give us: your name, contact details, property address, electricity use, project requirements and optional photographs. We also record survey information, proposals, project updates and the advertising source associated with your enquiry. Please avoid uploading identity documents, bank details or photographs of people.
Why we use it
We use your information to respond to your requested enquiry, assess your property, prepare proposals and coordinate agreed work. Steps requested before a contract and delivery of an agreed contract are the relevant contractual purposes. We keep necessary records for business administration, complaints and legal obligations. Submitting an enquiry does not sign you into an installation contract.
Installer partners
We explain who a proposed installer is and how they will be involved before sharing necessary project information. We record the agreed arrangement. A partner cannot view every enquiry: their access is restricted to jobs assigned to them. Your details are not automatically sold to a list of installers. Any future lead-referral service will need its own clear explanation and appropriate permissions.
Optional marketing
Only if you select the separate optional email box will we record your agreement to receive solar news and offers from Teesside Renewable Solutions. You can withdraw this at any time by contacting us. That choice is not required to enquire and does not permit other installers to send you unsolicited marketing.
Enquiry email notifications
We use FormSubmit (formsubmit.co) to process enquiry submissions and send enquiry details to quotes@teessiderenewablesolutions.co.uk so our team can respond. The notification includes your contact and project information. Photos remain in our protected project records and are not attached to these email alerts.
Storage and retention
Records and photographs are held in hosted database and file storage with restricted access. Unconverted enquiry records should be reviewed after 12 months and removed when no longer needed. Contract, warranty and accounting records may need to be retained longer for those purposes. Contact us to request a review of your record.
Your rights
You can ask to access, correct or erase your information, or restrict or object to certain uses. Some requests may be subject to legal retention requirements. You can withdraw marketing consent without affecting earlier lawful use. You can also raise a concern with the Information Commissioner’s Office at ico.org.uk.
Cookies and analytics
Essential hosting and sign-in functions are needed for the website to work. Optional analytics and advertising tags load only after you accept optional cookies in our banner. You can reject them and still use the enquiry form. Your choice is stored on your device for up to six months and can be changed using “Cookie settings” in the footer. Rejecting optional cookies after accepting reloads the page to stop optional tags. When you accept optional cookies, our Meta Pixel sends PageView events to Meta to help measure visits from our advertising. The Meta Pixel stays off if you reject optional cookies. No Google Analytics identifier is currently configured. FormSubmit’s external submission page and spam check are subject to its own privacy and cookie information.
Last updated: October 2026. Contact us at the email address above with any questions about your information.